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The Definitive Guide to Employee Criticism

In 1964, when he was a sophomore at Lisbon Falls High School in Maine, a 17-year-old Stephen King worked as a sportswriter for a local newspaper. After turning in his first piece – a recap of a basketball game – his editor cut out nearly half of it, chastising King for overwriting. “I took my fair share of English Lit classes in my two remaining years at Lisbon, and my fair share of composition, fiction and poetry classes in college, but John Gould (the editor) taught me more about any of them, in no more than ten minutes,” King wrote …Read more »

Experts: Employers Cannot Force Workers To Get Vaccinated

One of the biggest stories of the past week has been the Disneyland measles outbreak, where at least 50 people in the United States and Mexico acquired measles, with the outbreak originating out of the California theme park. The story is controversial because measles is a preventable disease: in 2000, the disease was declared eliminated from the United States, thanks largely to the measles vaccine. However, there has since been a push by select parents to refuse to vaccinate their children, which has allowed the measles to start spreading again. In response to the outbreak, Disney offered up free vaccinations to any of its employees …Read more »

Tom Brady Is Kinda A Boring Dude (And What That Has To Do With Hiring)

Tom Brady is regarded as one of the most desirable men on the planet. He is also married to one of the most beautiful women in the world, who is also super rich. Thanks to Sunday’s shocking victory, he’s a four-time Super Bowl champion and is generally considered one of the greatest quarterbacks of all time. He has three healthy children, globs of money and is probably the most famous NFL player going. But want to know a secret about him? He’s actually sort of a lame dude. For example, do you know that Tom Brady goes to bed each night at 8:30? 8:30! He has all the money, all …Read more »

The Scientifically-Proven Best Way To Hire

Time and time again, we hear the same mantra in business: it is all about getting the right people. No strategy, no piece of technology can overcome bad talent, whereas nothing can hold back the right group of people. That’s a great platitude. But how do you really know who the great people are? Obviously, everyone wants to hire just the best, but if you have a stack of resumes for a position, what’s best way to determine who should get the job? Well, science has provided an answer. In an exhaustive 1998 study by University of Iowa Professor Frank Schmidt and …Read more »

The Greatest Recruitment Videos. Ever.

Just about every mid-size-to-large company today has one on their career site: the recruitment video. The vast majority are so alike – stock music, shots of smiling workers, people raving about working there – that they all pretty much blend together. And, for that reason, they become ineffective. We get it, your video says you can move up at your company – but every video says that, so can you really? We get it, your video says your company is a great place to work. But every company’s video says that, so is it really so great? And then, you …Read more »

Why Allowing Telecommuting Is (And Isn’t) A Good Idea

In February of 2013, Yahoo CEO Marissa Mayer made headlines across the world – most of them negative – after she decreed that employees at the fledgling tech company could no longer work from home. Studies show people who work from home are more efficient, have less conflict with colleagues, are happier and they save the company money on overhead costs. So was Mayer’s move an “epic fail”? Not necessarily. There are a lot of compelling reasons to let employees work from home and it should definitely be offered to all employees, at least on a partial basis. But there …Read more »

Why Big Data Needs To Stay Out Of Creative

The concept of big data is, like most great ideas, a simple one: get as much information as possible on the market you are trying to reach. Use that information to improve your product and marketing to create the most efficient, most attractive product possible. The main premise is that crowds are smarter than one person. Rather than “trusting your gut” or blindly listening to the highest-ranking person in the room, let the numbers decide. It is the most democratic, most effective method out there. So it should apply to creative, obviously, just like it should apply to any other …Read more »

The Genius of Google’s Invisibility

It’s been said that the greatest trick the devil ever pulled was convincing the world he didn’t exist. Google is not the devil – far from it, actually. But they’ve pretty much accomplished the same thing: although we use Google every day for nearly everything, it is almost as if it doesn’t exist. And that’s intentional. What? I’ve been reading the book What Would Google Do by Jeff Jarvis and some parts I’ve found particularly fascinating. For example, Jarvis said that when Google was first created, it didn’t care about making money. Instead, all it cared about was getting as many people …Read more »

Study: The Most Important Characteristic In A CEO Is…

What’s the most important characteristic in a CEO? Korn Ferry, the world’s largest executive search firm, conducted a study to find out exactly that. And what they found was surprising – the one characteristic that correlated most directly to an executive’s success is… drum roll please… “learning agility”. I’m going to guess the first question that comes to your mind, directly after the eye roll that comes after hearing a quintessential corporate buzzword like “learning agility”, is “what the heck is that”? Well, The Wall Street Journal asked Korn Ferry CEO Gary Burnison that question, and this is what he said: “It comes down …Read more »

The Two Recruiting Metrics That Actually Are Worth Measuring

In the mid-2000s, a key metric for customer service reps at Dell Computers was “handle time,” or the amount of time they would spend on the phone with a customer. The concept was it would encourage customer service reps to handle problems quickly. What happened, though, was that it incentivized customer service reps to transfer customers with complex problems to someone else. What was happening was that their personal “handle time” was low, and they graded out well, but the actual amount of time customers spent on the phone went up, as customers wasted hours getting transferred from person to …Read more »

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