What if I told you that 80 percent of a particular workforce thought they had a great understanding of what they were doing and what was expected of them. And yet, when you talk to the group that workforce is serving, 61 percent of them say they really don’t. That’s the equivalent of 80 percent of cooks thinking they are serving great food, but 61 percent of the customers saying it isn’t very good. Or 80 percent of accountants believing they are the next George Oliver May, yet 61 percent of their clients go to bed each night worrying about …Read more »